Utilities

Get the situational awareness you need

Whether your business is electric, gas, water, cable or telephone, see where your utility crews are now, and provide them with the real-time information they need to work safely and effectively.

Learn how Allegheny Energy, Atlanta Gas Light, Con Edison, Georgia Power, Oncor, Snapping Shoals EMC, Westar Energy and other utilities are enjoying the benefits of increased safety, reduced costs, faster response times, and greater visibility into field asset locations.

Solutions

Bring utility operations into one common operating picture.

Benefits

Deliver more effective utility services to the community.

Security & Reliability

Our tough, reliable and interoperable hardware and software solution “just works.”

Solutions

Bring all your field assets into one comprehensive operating view

Bring all your vehicles, crews, equipment, outages, gas leaks, and GIS layers together into one cost-effective, enterprise-wide, map-based view. Provide real-time situational awareness so that your dispatchers and supervisors can assign the best resources to safely work each situation, and deal with the minute-by-minute changes that are a normal part of daily field operations. Provide the ability to show your Mutual Aid partner vehicles, crews, and assets on the same map-based view.

Deliver situational awareness.

Get real-time situational awareness of all utility assets during normal operations and during storm events. Automatically report the location of vehicles and crews, display vehicle locations along with outages, gas leaks, and assets, and know which line staff, tools, equipment, and inventory assets are in each vehicle. Overlay GIS layers of pipes, lines, poles, meters, switches, valves, reclosers, and other GIS data on the map. Geo-fence reporting and alerts can be set up as needed.

Track critical assets.

With active RFID tags, automatically get real-time visibility into what crews and assets—equipment, pumps, generators, tools, and inventory—are actually in each vehicle. Accurate crew and asset data can be routed automatically to your work management, crew scheduling, materials management, and other legacy business systems to drive operational efficiency. Your existing ESRI and SmallWorld GIS data layers and outage information can all be available real-time to the line crews in the field. Our automatic clumping reports can help avoid public relations problems of crews congregating at non-work locations, even if no geo-fence has been defined.

Get real-time vehicle diagnostics data.

Vehicle data can be captured and transmitted back to the operations center in real-time. Record and report information such engine trouble codes, how long the power takeoff has been running, and what vehicles are logging the most drive time—where and why.

Allow discreet alert for backup.

Field crews can be stuck up in a bucket or injured away from the vehicle, and can’t get to the cab to call for help. Provide your crews with a wireless RFID keychain with call button to request help if they have an emergency away from the vehicle. Your field crews also need a discreet way to call for backup if they are in a hostile situation with an animal or the public. Reaching for a radio mike can escalate a confrontation that the crew does not need to intensify.

Benefits

Work efficiently and safely.

Provide the real-time information your crews and dispatchers need to work more efficiently and safely. Allow your field and Mutual Aid partner crews to focus on their work and safety, and not be distracted by technology and wireless connectivity issues or manual data entry of information that our solution reports automatically.

Reduce contractor payments.

With better information and greater visibility, get more work done with your in-house field crews. Reduce payments made to outside contractors when your own field crews can get more jobs done per shift.

Restore service faster.

When service goes out, customers expect it to be restored as quickly as possible. Dispatch better-informed crews—faster—to safely handle any type of call, day or night. The Rocket communications appliance is a long-range, reliable and secure WiFi hotspot around the vehicle, so your crews have real-time communications at the point where work is being done.

Get the most out of your field assets.

Improve workforce productivity and efficiency by gaining insight into where and when you need crews most, and by accurately collecting work information. Better historical data, routing and location visibility means more jobs completed per shift, and fewer miles driven. Higher productivity combined with reduced fuel consumption and vehicle maintenance quickly adds up to payback in months.

Provide emergency alert capability for your field crews.

Sometimes the public doesn’t understand why you need access to their property, and your field crews have to go to all kinds of locations. With active RFID key fobs, give your crews a discreet way to call for backup.

Security and Reliability

Our secure, reliable, and interoperable 4G communications “just work.”

Our hardened Rocket Vehicle Router wireless appliance automatically switches on and begins reporting when the vehicle is started. No login is required, and the Rocket communications appliance can’t be turned off. Automatic GPS Jammer detection and reporting ensures reliable GPS position transmissions.

Our AVaiL and DataSync software is hosted at a hardened secure SAS70-audited data center. No additional network equipment or capacity is required. We provide a very secure and reliable solution so that you can focus on utility operations.

Expect tough and reliable equipment.

The Rocket Vehicle Router is MIL-STD 810F certified for operating temperature and vibration. The GPS antenna cable connector is not accessible to idle hands when the Rocket Vehicle Router is mounted inside the Rocket Locker. Our technology works reliably every day in south Florida summers and northern Maine winters supporting mission-critical utility operations.

Protect sensitive information.

The Rocket Vehicle Router’s WPA2 WiFi security with AES 256 bit encryption ensures that your data is secure. Two-factor authentication ensures that only your authorized staff has access to AVaiL vehicle and asset location information.

Lower TCO with “Over the Air” administration.

The Rocket Vehicle Router sends regular “health check” updates so that issues can be resolved quickly before they become problems. Our Rocket Configuration Management (RCM) application provides “Over the Air” firmware administration, reducing your staff support time and your annual Total Cost of Ownership—allowing you to keep your vehicles on the road, operating securely and effectively.

4G performance and scalability.

Start small, yet scale to thousands of vehicles and assets with sub-second response times for hundreds of users—in Dispatch and out in the field. Have the ability to display your Mutual Aid partners’ assets on the map along with your own resources. Our solution is reliable, especially when you need it the most.